Security
How we protect your crypto assets and personal information
Security is our top priority. We employ institutional-grade security measures to protect your assets and data. We'd rather be slow and bulletproof than fast and vulnerable.
Cold Storage
The vast majority of customer assets are held in cold storage—offline wallets that are physically isolated from the internet. Only a small percentage is kept in hot wallets for operational liquidity.
- 95%+ of assets in cold storage
- Geographically distributed storage
- Bank-grade physical security
Multi-Signature Wallets
All significant transactions require multiple signatures from different key holders. No single person can unilaterally move funds. This protects against both external attacks and internal threats.
- M-of-N signature requirements
- Distributed key holders
- Hardware security modules (HSMs)
Insurance Coverage
We maintain comprehensive insurance coverage for digital assets held on our platform. This covers losses from theft, hacking, or security breaches—providing an additional layer of protection for your assets.
- Digital asset insurance
- Crime and theft coverage
- Professional liability insurance
Regular Security Audits
We undergo regular security audits from reputable third-party firms. Our smart contracts, infrastructure, and processes are continuously reviewed and tested for vulnerabilities.
- Third-party penetration testing
- Smart contract audits
- SOC 2 compliance (in progress)
Security Practices
24/7 Monitoring
Continuous monitoring of all systems and transactions for suspicious activity.
Two-Factor Authentication
Required 2FA for all account access and sensitive operations.
Bug Bounty Program
We reward security researchers who responsibly disclose vulnerabilities.
Encrypted Data
All sensitive data is encrypted at rest and in transit using industry standards.
Employee Security
Background checks, security training, and strict access controls for all staff.
Disaster Recovery
Comprehensive backup and recovery procedures to ensure business continuity.
Protect Your Account
While we take extensive measures to protect your assets, account security is a shared responsibility. Here's what you can do:
Report a Security Issue
If you discover a security vulnerability or suspect unauthorized access to your account, please contact us immediately. We take all security reports seriously.